Shipping&Returns

Delivery
Q: How soon can I receive my parcels?
A: After we receive your payment, we will process your order within 2 business days. (but if it happens to be public holidays, delays may be experienced.) When your parcel is shipped out, we will send an email of the delivery status to you.
a) Normally, it will take about 5-12 business days for EMS Delivery
b) 5-9 Business days for DHL express delivery
c) or take 20-30 days by registered airmail


Q: If I do not receive my parcel within your stated timeframe on your website, what should I do?
A: Just contact us, we will help you to find what happens. But hope you can understand that when your parcel is shipped out, we can not control its status/shipping time, sometimes China Post is also not able to provide more assistance, since it is a long journey from our city to yours. In most  the cases, we need to be more patient to wait more days. If we believe that your parcel is lost during delivery, we will ship out a replacement to you.

Q: If my parcels are damaged when I receive it, what should I do?
A: If your parcel shows damage on receipt, attempt to open it in the presence of the postman or at least bring it to his/her attention when signing for the item. And please feel free to contact us, if possible, please try to send the pictures of the damaged package or item, we will provide the best service to you.

Q: Do I need to pay tax for Customs Clearance?
A: We are experienced seller who will declare the value as low as possible to help lessen or avoid the taxes. We ship out thousands of parcels every day and have accumulated a lot of experience. Most of our customers needn't pay taxes for customs clearance. However, the taxes policy varies in different countries, we couldn't guarantee that you will surely not be charged taxes. Thanks for your understanding. 
If you expect us to specially handle your parcel, please contact us after placing an order or leave a message when you check out.

Return Policy
At ledtopplus.com, we guarantee 100% satisfaction.
If you, in any way, are unhappy with the products you have received, please follow these instructions:
1.If you want to return the goods simply because of your personal reasons instead of ledtopplus-related reasons, please kindly note that the returning shipping cost is on your own charge.
2.If there is a quality-related issue with the products, please kindly send the feedback to us with product pictures within 30 days after you receive the goods. We will respond within 24 hours and give you a satisfying solution. You may choose partial refund or replacements.
We will responsible for returning goods due to the quality problem within 180 days since the date you receipt.
Please understand that we will try our best to make your experience with our company as pleasant as possible.

We will always try to help you and solve any problems which may occur. Please buy with confidence because we are always eager to have you thoroughly satisfied with our products and services so that you will be confident enough to not only order other items from us, but hopefully tell all your friends!

Remember the old adage: If you're not happy, please tell us, if you are happy, please tell everyone!smiley

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